Terms and Conditions

 

Welcome to Renée Fragrances. These Terms and Conditions ("Terms") govern your access to and use of the website www.reneefragrances.com (the "Website"), including browsing, purchasing products, and using any services provided through the Website. By accessing or using this Website, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must discontinue use of the Website immediately.

 

 

Section 1: About Renée Fragrances

Renée Fragrances is operated by Renée Parfums, a company registered and operating under the laws of the United Arab Emirates. The company’s registered address is “Alsace International Trading LLC.#1004 - Bay View Tower - Marasi Drive street - Business Bay - Dubai.UAE”. All references to “we,” “us,” or “our” refer to Renée Fragrances.

These Terms are drafted in compliance with applicable UAE laws, including Federal Law No. 15 of 2020 on Consumer Protection, its Executive Regulations, and relevant e‑commerce and data protection regulations.

 

 

Section 2: Eligibility and Use of the Website

By using this Website, you confirm that:

  • You are legally capable of entering into binding contracts under UAE law

  • You will use the Website only for lawful purposes

We reserve the right to restrict or terminate access if we believe a user has violated these Terms or applicable laws.

 

 

Section 3: Products and Descriptions

Renée Fragrances offers perfumes and related fragrance products for sale through the Website. We make every effort to ensure product descriptions, images, ingredients, and pricing information are accurate. However, slight variations may occur due to packaging updates, batch differences, or screen display settings.

All products are subject to availability, and we reserve the right to discontinue or modify products without prior notice.

 

 

Section 4: Pricing and Payments

All prices displayed on the Website include applicable taxes unless specified.

Payment must be made in full at the time of purchase using the approved payment methods available at checkout. By submitting payment details, you confirm that:

  • You are authorized to use the selected payment method

  • The payment information provided is accurate and complete

We reserve the right to cancel orders where payment authorization is declined or suspected to be fraudulent.

 

 

Section 5: Order Acceptance and Confirmation

Placing an order does not guarantee acceptance. An order is considered accepted only after payment is successfully processed and an order confirmation is issued.

We reserve the right to refuse or cancel orders due to pricing errors, stock limitations, suspected misuse, or violation of these Terms.

 

 

Section 6: Shipping and Delivery

Delivery options, timelines, and charges are displayed during checkout. While we aim to meet estimated delivery timelines, delays may occur due to external factors such as customs clearance, courier delays, or public holidays.

Renée Fragrances is not responsible for delays beyond its reasonable control but will make reasonable efforts to keep customers informed.

 

 

Section 7: Returns, Exchanges, and Refunds

We comply with UAE consumer protection regulations regarding returns and refunds.

  • If you receive a damaged, defective, or incorrect product, you must notify us within 7 days of delivery.

  • Due to hygiene and safety reasons, perfumes that have been opened or used may not be eligible for return unless defective.

Approved refunds will be processed using the original payment method within a reasonable timeframe after inspection.

 

 

Section 8: Consumer Rights

Nothing in these Terms limits or excludes your statutory rights under UAE Consumer Protection Law. Products must be of satisfactory quality, match their description, and be fit for purpose.

Any clause found to unfairly restrict consumer rights shall be interpreted in line with applicable UAE regulations.

 

 

Section 9: Intellectual Property

All content on this Website, including text, images, logos, graphics, and design elements, is the property of Renée Fragrances or its licensors and is protected under UAE and international intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written consent.

 

 

Section 10: Limitation of Liability

To the extent permitted under UAE law, Renée Fragrances shall not be liable for indirect, incidental, or consequential damages arising from the use of the Website or products purchased.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

 

 

Section 11: Data Protection and Privacy

We collect and process personal data in accordance with the UAE Federal Decree‑Law No. 45 of 2021 on Personal Data Protection. Details on data collection, storage, and usage are outlined in our Privacy Policy.

 

 

Section 12: Third‑Party Links

The Website may contain links to third‑party websites. We are not responsible for the content, policies, or practices of third‑party platforms.

 

 

Section 13: Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of the UAE.

 

 

Section 14: Amendments to Terms

We may update these Terms from time to time to reflect changes in law or business practices. Updated Terms will be posted on the Website with a revised effective date.

Continued use of the Website after updates constitutes acceptance of the revised Terms.

 

 

Section 15: Contact Information

For questions, concerns, or complaints regarding these Terms, please contact us:

📧 Email: Alsace.i.t22@gmail.com

📞 Phone: (+971) 544924481 

📍 Address: Alsace International Trading LLC. #1004 - Bay View Tower - Marasi Drive street - Business Bay - Dubai.UAE